Frequently Asked Questions (FAQs)
Why did you decide to cancel the in-person meeting?
As a result of the ongoing conversations between NAON leadership, the city of Palm Springs and the Palm Springs Convention Center and hotel partners, and to ensure the safety of our members,, the NAON Executive Board decided to transition to a full online virtual meeting and exhibit hall experience. The health and well-being of our conference attendees always remains the top priority. We believe this shift in event format is in the best interest of our attendees and partners, and we are confident that we will be able to provide the same great educational content and experience in an even more dynamic and interactive digital knowledge exchange.
How do I cancel my hotel room reservation if I booked through the NAON Congress conference hotel website/room block?
Official NAON Congress hotels will be canceling any reservations in the system if you booked within the NAON housing block. You will receive a refund if you paid a deposit to book your room. If you did not book within the NAON Congress hotel block, you need to contact the hotel directly to cancel your room reservation. NAON is not responsible for any hotel charges incurred to attendees or exhibitors.
Renaissance Palm Springs Hotel: (760) 322-6000
Hilton Palm Springs: (760) 320-6868
Courtyard Palm Springs: (760) 322-6100
Will attendees and exhibitors be refunded for airline tickets?
NAON is not responsible for reimbursement of non-refundable airfare. Please contact firstname.lastname@example.org if you have additional questions.
How will the virtual meeting be run? Will it be easy to navigate?
NAON is partnering with a premier virtual meeting vendor to ensure that the virtual meeting provides the same quality content that Congress attendees are accustomed to. In May, NAON will host a virtual meeting 101 how-to webinar that will walk you through the virtual platform. You’ll receive information about how to attend this tutorial via email this spring. You will also receive access to the platform a few days prior to the start of the meeting to have time to build your profile, add specific sessions to your calendar, and get acquainted with the online environment.
When will I have access to the virtual event platform?
All registrants will receive an email notification from NAON when the platform is available in May. Please note, you must be registered and paid 24 hours in advance to the start of the virtual meeting in order to have access to the platform at the start of the event.
What ADA Accomodations will be made for those who want to attend the virtual meeting?
NAON complies with the Americans with Disabilities Act and is committed to providing a positive experience for all of our attendees. If you have special requirements due to disability, you may indicate your requests during the registration process. Please let us know what request you have on or before Friday, May 7 so we can make every effort to accommodate your request.
While full event details and health & safety protocols are being finalized, you can read about a few of the elements we will be implementing onsite at this year’s event, along with seeing what the city of Palm Springs and the Palm Springs Convention Center are doing by reading our Health & Safety policy. To view each hotel’s COVID-19 policies please click here:
Please email email@example.com if you have additional questions.
Now that the in-person meeting is cancelled, will I be refunded my registration fees?
Your registration will be automatically transferred to the virtual meeting. No action is required on your part. You will receive a refund back to the original payment method for the difference in registration prices.
What is the cancellation policy?
Because all Congress sessions will be available for on-demand viewing, only in the case of loss of employment, death in the family or other extenuating circumstances will a refund be issued. To request a refund, you must contact NAON at firstname.lastname@example.org with documentation of your reason for cancellation by March 19, 2021. All cancellation requests will be reviewed by NAON, and if approved, will be processed within 2 weeks of the original request. Refunds that are approved will be subject to a $200 cancellation fee. Approved refunds will be processed in approximately two weeks.
What happens if I register and then I can’t attend at all (e.g., my employer cuts funding, etc.)?
The cancellation policy would apply and only in the case of loss of employment, death in the family or other extenuating circumstances will a refund be issued.
What is included in Congress Virtual Conference registration?
Included in your NAON 41st Virtual Congress are four (4) pre-Congress on-demand Webinars, General Session education, three (3) tracks of Concurrent session education, Panel discussion sessions, five (5) networking opportunities, Wellness Events, and on-demand Poster sessions.
My organization is paying by check. When does my check payment need to be received to ensure I have access to the virtual meeting?
To ensure seamless access to the Congress virtual platform, all payments must be received and processed by Friday, May 14, 2021. Registrants will not have access to the content until payment is received and processed. If your payment is not received by May 14, your registration will be canceled and you will have to re-register at the prevailing registration rate.
How many CNE credits will be available during the NAON Virtual Annual Congress?
Attendees may earn up to 42.5 CNE for attending NAON Virtual Annual Congress. However, if you attended a session during Congress during the live portion and claimed CNE, you cannot claim CNE a second time for attending that same session on-demand.
How long is virtual content available?
All NAON Virtual Annual Congress content will be available until August 31, 2021. Please note, you will need to complete your evaluations no later than September 14, 2021, to claim your continuing education credit.
Attendees planning to join us in Palm Springs will have the opportunity to purchase Lights, Camera, Congress during the registration process for a reduced fee.