FAQ Congress Edition

Have any Congress questions about registration, the in-person event or virtual event? This is the place to get the answers! 


What is the cancelation policy? 


If for any reason beyond NAON's control NAON determines that the event must be cancelled, shortened, delayed, dates changes, or otherwise altered or changed, participant understands that any registration fees paid for the in-person event will be automatically transferred to the virtual experience. Participant also understands and agrees that NAON shall refund the difference of the registration fees paid from in-person to virtual. Participant understands that it may lose all monies it has paid to attending the Congress for expernses it has occured, including travel, lodging, ect. 


If you are registered to attend the in-person Congress and can no longer attend, please submit your request in writing to registration@orthonurse.org. Cancellations recieved on or before March 10, 2023 will recieve a full refund less a $200 processing fee. No refunds will be issued for requests received after March 10, 2023. All cancellation requests must be submitted in writing to registration@orthonurse.org. All refunds will be processed in approximately two weeks. 

How do I change from the virtual experience to the Pittsburgh event or vice versa? 

If for any reason (including illness) you would like to change your attendance from in-person to virtual, your registration will be converted at no cost. Please email registration@orthonurse.org to assist in updating your registration. If the event shifts to a fully virtual event, all registrations will be converted to virtual attendee registration, and the cancellation policy will apply to any termination requests. 

If I register to attend the meeting in person, will I also have access to online content? 

Attendees planning to join us in Pittsburgh will not have access to view any of the sessions on demand. They will have access to the mobile app content.

I didn't recieve my registration confirmation. 

Your registration confirmation email is only sent once payment is received. You may find this in your NAON account by selecting MY PROFILE and then PURCHASES. Locate the NAON 43rd Annual Congress in the purchase listing and select VIEW twice to advance to the purchase confirmation. You will see your Registration or Order number as well as the date of purchase. There is an option to PRINT PURCHASE. If you have additional questions, please contact registration@orthonurse.org to resend your confirmation email. 

In-Person Meeting

What is included in my registration to attend in Pittsburgh? 

Those who register to join us in person in Pittsburgh will have the ability to attend the Opening and Closing Keynotes, all general sessions, two practice exchanges, as well as their choice of one concurrent breakout session per timeslot. A Pre-Congress workshop will also be available for an additional registration fee. In addition, Pittsburgh attendees will be able to visit the physical Exhibit Hall and poster presentations and experience unique networking opportunities with other in-person attendees.

What is your health and safety policy? 

By attending the NAON 43rd Annual Congress, you and any guests voluntarily assume all risks related to exposure to COVID-19. NAON encourages attendees to follow safety measures according to their personal comfort levels and guidelines set forth by the CDC, the city of Pittsburgh and state of Pennsylvania.

Virtual Experience 

Are the dates of the virtual experience the same as the in-person event dates? 

Yes, all events will take place May 6-9, 2022 and virtual participants will have the opportunity to watch livestreamed sessions on the virtual platform as they happen in Pittsburgh. Virtual attendees will have the option to view the sessions on-demand through June 9, 2023.

What is the time zone for those who are registering for the virtual experience?   

The Congress schedule at a glance is posted in Eastern Time. This aligns with the time zone of the in-person meeting. Please note, in the virtual experience platform, you will have the opportunity to view your personal schedule in your preferred time zone.

What is included in the virtual experience registration?   

The virrtual experience will include livestreaming of all General Sessions, Keynote Presentations, the NAON Concurrent Sessions located in the Spirit of Pittsburgh Ballroom, and the Opening and Closing Ceremonies. NAON Virtual Conference access will be available through June 9, 2023.

If I am attending virtually, can I attend pre-Congress workshops?   

Unfortunately due to the hands-on experience of our pre-Congress workshops, only in-person attendees will have access to these sessions.  

How long is virtual content available? What do I do if I miss a live session?   

Virtual Congress content will be available to all attendees via the virtual meeting platform through June 9, 2023.

When will I have access to the online experience platform?   

All registrants will receive an email notification from NAON when the online platform is available prior to Congress. Participants must be registered and payment received in order to have access to the online platform. Please note that your virtual registration is tied to the email address used during the registration enrollment.

What Americans with Disabilities Act (ADA) accomodations will be made for those who wants to attend the online experience?   

NAON complies with the ADA and is committed to providing a positive experience for all attendees. Participants who have special requirements due to a disability may indicate their needed accommodation(s) during the registration process.

Virtual Experience General Information and Miscellaneous Questions 

How many continuing education (CE) hours will be available for Congress? 

All attendees who join us in Pittsburgh can earn up to 28.75 Continuing Nursing Education (CNE) hours. All virtual attendees can earn up to 19.5 Continuing Nursing education (CNE) hours. 

How will posters be presented? 

Posters will be available both in-person in Pittsburgh and as part of the virtual experience.